Privacy policy
We take your privacy very seriously. We are committed to respecting the privacy of the information we receive from you and to being transparent about our privacy practices. The following privacy policy sets out the privacy practices for the www.shop.dabbawalas.ch website, which is operated by Dabbawalas Gastronomie GmbH (Switzerland). It describes what type of information we collect from visitors (hereinafter "customers") to the website, how we use it and how customers can control what type of information is collected.
By using this website, you consent to the collection, processing and use of data in accordance with the following description. This website can generally be visited without registration. Data such as pages accessed or names of files accessed, date and time are stored on the server for statistical purposes without this data being directly related to you.
1. scope of application
This privacy policy applies to all customers of the website www.shop.dabbawalas.ch. Website refers to the website www.shop.dabbawals.ch. This policy does not extend to information that is passed on in the context of the use of other products and services of Dabbawalas Gastronomie GmbH. The data protection regulations for the use of and access to the website of Dabbawalas Gastronomie GmbH (www.dabbawalas.ch) can be found in a separate data protection declaration. You can access this here.
Contractual partner:
The operator of the website is Dabbawalas Gastronomie GmbH, Rümelinsplatz 14, CH-4001 Basel (email: info@dabbawalas.ch).
We only process your personal data insofar as this is necessary for the provision, maintenance and further development of our offer and for the conclusion and execution of a contract or a business relationship (and the fulfillment of the resulting obligations). In addition, we only process personal data if you allow and provide it to us, e.g. when sending e-mails and inquiries, when ordering the newsletter or other services.
The privacy policy is binding for all customers.
2. Processing of personal data when visiting the website
When you visit our website, information is temporarily stored and processed in log files on our servers. This is information that your device's browser automatically sends:
- IP address of the contacting device, the access status and http status code
- Date and time
- URL of the page accessed, pages visited at www.shop.dabawallas.ch including length of visit
- Referrer URL
- Name of the Internet access provider
- The selected operating system
- The amount of data transferred
- Browser and other device information
This information is processed by us for the following purposes:
- Establishing a connection to the website
- Use of the website (optimal display)
- System security and stability (SSL connection)
- Personalization of content and ads (namely cookies)
- Embedding of social media
- Analysis of access to our website
- Offer, technical administration, optimization and further development of our website
The data collected is only used for statistical evaluations and to improve the website and is stored in log files to ensure the functionality of our website. However, we reserve the right to check the server log files retrospectively if there are concrete indications of unlawful use.
If the data is collected to provide the website, it will be deleted as soon as the respective session has ended. In the case of
3. Processing of personal data when using the website
All customer data is collected and processed with the utmost care. In addition to the data processed when visiting the website, customers' personal data is also processed. This includes
- Salutation and title
- First name and surname
- Address data and contact details
- Date of birth
- Gender
- User name and password
- Billing information
This data is processed for the following purposes:
- Ensuring user-friendliness
- Contract processing incl. invoicing, delivery and fulfillment of orders
- Answering your questions (e.g. e-mail address, address data, telephone number, order history)
- for non-personal, statistical evaluations
- for error detection and troubleshooting
- for the delivery of the newsletter, if subscribed
In addition, personal data may be passed on to third parties within the scope of section 4 below.
Customers hereby give their express consent to the collection and processing of their data in accordance with the above statements and agree that they may be contacted by Dabbawalas Gastronomie GmbH or third parties for the purposes listed above.
4. Transfer of data to third parties
Your personal data will only be transferred to third parties for the purposes listed in this privacy policy or within the framework of mandatory legal provisions.
4.1 Payment service provider
If there is an obligation to provide us with your payment details after the conclusion of a fee-based contract, this data is required for payment processing.
Payment transactions via the usual means of payment (credit and debit cards) are made exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.
With encrypted communication, your payment data that you transmit to us cannot be read by third parties.
We use Shopify Payments for payment processing in our store: This includes the following payment methods:
- Prepayment: When purchasing in advance, your order will only be triggered as soon as the corresponding payment has been received by Dabbawalas Gastronomie Gmbh. If we have not received the payment within five calendar days of receiving the order confirmation, we may cancel the order.
- Credit card: Credit card payments are made exclusively via an encrypted SSL or TLS connection.
- Google Pay: (https://policies.google.com/privacy)
- Apple Pay (https://support.apple.com/de-ch/ht203027)
4.2 Forwarding of personal data for contract processing
Insofar as this is legally permissible or necessary for the processing of contractual relationships with you, your data will be passed on to third parties. This includes, in particular, the forwarding of data to shipping companies for the purpose of delivering the goods you have ordered and the forwarding of payment data to payment service providers or credit institutions in order to carry out a payment transaction. The data passed on may only be used by the third party for the stated purposes.
5. Cookies
5.1 We use cookies on our website. These are small files that your browser automatically creates and that are stored on your end device (laptop, tablet, smartphone, etc.) when you visit our website. A cookie does not always mean that we can identify the customer. Cookies are used to record the frequency of use, number of users and behavior on our website, to increase the security of site use and to make our information offering more user-friendly. As soon as you leave the website, these cookies are automatically deleted.
5.2 To optimize user-friendliness, we use temporary cookies that are stored on your device for a specified period of time. If you visit our website again, it will automatically recognize that you have already visited us and which entries and settings you have made so that you do not have to enter them again.
5.3 We require your explicit consent in order to ensure the full and smooth use of our website. By selecting the "Accept" button for cookies, which is displayed when you visit the website for the first time, you consent to cookies being set by us and thus to personal usage data being collected, stored and used, even beyond the end of the browser session. You can also delete or deactivate the use of cookies completely via the settings of your web browser ("Activate refusal of third-party cookies") or revoke your consent on the website ("Reject button"). However, if you deactivate cookies, certain features on our website may not be available to you or may not be displayed correctly.
6. Google Analytics
6.1 The website uses the web analysis service Google Analytics from Google Inc, USA. Google Analytics uses cookies and other web technologies. These make it possible to analyze the use of our website, including IP addresses. This information is sent to Google's servers, where it is stored and made available to the website operator. All information is sent to Google Analytics in anonymized or pseudonymized form.
6.2 We use Google Analytics to analyze and improve the user experience on our website.
6.3 Google observes the data protection provisions of the "Swiss-USA Privacy Shield" agreement and therefore has an adequate level of data protection. You can find more information about Google's privacy policy here. You can find information on how to deactivate Google Analytics here.
7. Google Maps
7.1 On certain pages of our website, we use Google Maps, a web service of Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA), to embed Google Maps maps.
7.2 If you have your habitual residence in Switzerland or the European Economic Area, Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland) is the controller responsible for your data. Google Ireland Limited is therefore the company affiliated with Google that is responsible for processing your data and complying with the applicable data protection laws.
7.3 The function enables the visual display of geographical information and interactive maps. Google also collects, processes and uses data from customers of the websites when they access the pages in which Google Maps maps are integrated.
7.4 Customer data may also be transmitted to the USA. Google has certified itself in accordance with the US-EU data protection agreement "Privacy Shield" and is therefore obliged to comply with European data protection guidelines.
7.5 If you are logged into a Google account, Google may link this information to this account.
You can find more information about Google's privacy policy and how to control your privacy settings in connection with Google services here.
8. YouTube
8.1 The website uses plugins from YouTube LLC (901 Cherry Ave., 94066 San Bruno, CA, USA), a subsidiary of Google LLC.
8.2 YouTube uses cookies. Each time you access a page that contains one or more YouTube videos, a direct connection is established between your browser and a YouTube server in the USA. Data about your visit may be stored there. By interacting with the YouTube plugin (e.g. clicking the start button), this information is also transmitted to YouTube and stored here.
You can find more information about Google's privacy policy and how to control your privacy settings in connection with Google services here.
9. Social media plug-ins
9.1 We use the social media plug-ins listed below on our website to make www.shop.dabbawalas.ch better known. The underlying advertising purpose is considered to be of overriding private interest. Responsibility for data protection-compliant operation must be guaranteed by their respective providers. Data processing in connection with these plug-ins takes place with your consent when you use these plug-ins.
9.2 You can recognize the plug-ins by the fact that they are marked with the corresponding logo. If you use the services of these social networks independently of or in connection with our website, the social networks will evaluate the use of the plug-in. In this case, information about the plug-in is forwarded to the social networks. We also use offline share and follow links without transmitting data to Facebook, Instagram and YouTube.
If you do not want social networks to collect data about you via social plugins, you can also delete or deactivate the use of cookies completely via the settings of your web browser ("Activate refusal of third-party cookies"). However, if you deactivate cookies, certain features on our website may not be available to you or may not be displayed correctly.
10. Hosting Shopify Inc.
10.1 We use the Shopify store system from the service provider Shopify International Limited (Victoria Buildings, 1-2 Haddington Road, ublin 4, D04XN32, Ireland). As with any connection to a web server, our provider's servers also log certain technical data. This data includes the IP address and operating system of your end device, the data, the access time, the type of browser and the browser request, including the origin of the request (referrer). This is necessary for technical reasons in order to make our website available to you. The data is protected against unauthorized access by technical and organizational measures.
10.2 As part of Shopify's aforementioned services, data may also be transmitted to Shopify Inc (150 Elgin St, Ottawa, ON K2P 1L4, Canada), Shopify Data Processing (USA) Inc, Shopify Payments Inc (USA) or Shopify Inc (USA) as part of further processing on behalf of Shopify. In the event that data is transferred to Shopify Inc. in Canada, the appropriate level of data protection is guaranteed by an adequacy decision of the European Commission. Further information on Shopify's data protection can be found here.
Further processing on servers other than the aforementioned Shopify servers only takes place within the notified framework.
11. Rights of the data subject
11.1 Any person may request information as to whether data relating to them is being processed and, if data is being processed, request that data processing be blocked or restricted, that no data be disclosed to third parties or that any personal data be rectified or destroyed.
11.2 If you have given us your consent to process your data, you can revoke this at any time by sending an email to info@dabbawalas.ch. However, this is not possible retroactively; a revocation is only effective for the future and does not affect processing that took place before the revocation.
12. Data privacy
In close cooperation with our hosting providers, we make every effort to protect the databases from unauthorized access, loss, misuse or falsification.
13. Duration of processing
As soon as the purpose of the processing no longer applies, your data will be deleted or blocked. In the case of longer-term retention obligations due to legal and/or other obligations, we will adjust the duration of processing accordingly.
14. Disclaimer
All information on our website has been carefully checked. We make every effort to ensure that the information we provide is up-to-date, correct and complete. Nevertheless, the occurrence of errors cannot be completely ruled out, so that we cannot assume any liability for the completeness, correctness and topicality of the information, including journalistic and editorial information. Liability claims relating to material or immaterial damage caused by the use or non-use of the information provided or by the use of incorrect or incomplete information are fundamentally excluded.
The publisher may change or delete texts at its own discretion and without prior notice and is not obliged to update the contents of this website. The use of this website, or access to it, is at the visitor's own risk. The publisher, its customers or partners are not responsible for damages, such as direct, indirect, incidental or consequential damages, allegedly caused by visiting this website and consequently assume no liability for such damages.
The publisher also accepts no responsibility or liability for the content and availability of third-party websites that can be accessed via external links from this website. The operators of the linked sites are solely responsible for their content. The publisher therefore expressly distances itself from all third-party content that may be relevant under criminal or liability law or offend common decency.
15. Contact details and responsible office
This privacy policy applies to data processing by Dabbawalas Gastronomie GmbH, Rümelinsplatz 14, CH-4001 Basel within the scope of the above-mentioned scope.
You can contact our data protection officer at the above address or at info@dabbawalas.ch.
16. Final provisions
Dabbawalas Gastronomie GmbH may amend or adapt this privacy policy at any time without prior notice. We will inform customers of any significant changes to the privacy policy on our website.
Basel, November 23, 2023