Terms of service

General Terms and Conditions

1. Scope of application
2. Contracting party
3. Conclusion of contract
4. Liability
5. Data protection
6. Right of withdrawal
7. Prices, payment and terms of payment
8. Delivery and shipping conditions
9. Retention of title
10. Transport damage
11. Vouchers
12. Final provisions

1. Scope of application
The following General Terms and Conditions (GTC) of Dabbawalas Gastronomie GmBH apply to all orders and contracts for the delivery of goods via our website www.shop.dabbawalas.ch.

In the following, visitors or users of the website www.shop.dabbawals.ch are referred to as customers. The GTC are binding for all customers and are automatically recognized and require no further confirmation. Website refers to the website www.shop.dabbawals.ch.

2. Contractual partner
The operator of the website is Dabbawalas Gastronomie GmbH, Rümelinsplatz 14, CH-4001 Basel (email: info@dabbawalas.ch).

The purchase contract is concluded with:
Dabbawalas Gastronomie GmbH
Rümelinsplatz 14
CH-4001 Basel

You can reach us for questions, complaints and comments by e-mail at info@dabbawalas.ch.

3. Conclusion of contract
3.1 By placing the products on the website, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct and change your entries at any time before submitting your binding order. The contract is concluded when you accept the offer for the goods in the shopping cart by clicking on the "Send order" button and initiate the payment process. Immediately after sending the order, you will receive another confirmation by e-mail.

3.2 The product descriptions contained on our website do not constitute binding offers on the part of the seller, but serve to submit a binding offer by the customer.

3.3 When submitting an offer via the seller's online order form, the text of the contract will be saved by us and sent to you by email after you have sent your order, including these GTC. In addition, the text of the contract is archived on our website and stored in your customer account.

3.4 Only the German or English language is available for the conclusion of the contract.

3.5 Order processing and contact are generally carried out by e-mail and automated order processing. The customer must ensure that the e-mail address provided by him/her for order processing is correct so that the e-mails sent by us can be received at this address. If SPAM filters are used, the customer must also ensure that all e-mails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.

4. Liability
Any liability of Dabbawalas Gastronomie GmbH (and its auxiliary persons) is excluded to the extent permitted by law.
Any liability claims of customers shall be limited to the amount invoiced for the corresponding service.
Although we take the utmost care to ensure the accuracy of the information published, we do not guarantee that the content of our information is correct, up-to-date, accurate, reliable or complete. All our information is legally non-binding.
We expressly reserve the right to change, delete or temporarily not publish content in whole or in part at any time without prior notice.

Liability claims against Dabbawalas Gastronomie GmbH for material or immaterial damage resulting from access to or use or non-use of the published information, misuse of the connection or technical faults are excluded.

References and links to third-party websites are outside our area of responsibility. Customers access and use such websites at their own risk. We have no influence on the design, content and offers of the linked sites. Information and services on linked websites are entirely the responsibility of the respective third party. Any responsibility for such websites is rejected.

5. Data protection
All customer data is collected and processed by us with the utmost care and in accordance with Swiss data protection regulations. All further information on data protection can be found in our privacy policy, the content of which is an integral part of these GTC.

6. Right of withdrawal
6.1 Customers are generally entitled to a right of withdrawal.

6.2 You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a person named by you, who is not the carrier, took possession of the last goods. However, vouchers are excluded from the right of withdrawal. The right of withdrawal does not apply to unsealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. The right of withdrawal also does not apply to goods in sealed packaging if the seal or film has been opened or removed after delivery.

To exercise your right of withdrawal, send a message to info@dabbawalas.ch informing us of your decision to withdraw from this contract.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of withdrawal:
If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs, immediately and at the latest within 14 days from the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you specified when placing the order, unless expressly agreed otherwise with you. No fees will be charged for the repayment. We may refuse to make a refund until we have received the goods back or until you have provided proof that you have returned the goods.

You must return the goods to us within 7 days of sending the declaration of withdrawal. To meet the deadline, it is sufficient for the goods to be sent before the deadline expires. The return costs shall be borne by the customer.

The customer shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Returned goods must be undamaged and, if they consist of several individual parts, must also be complete. Furthermore, the goods must be in the original and undamaged packaging and packed securely for transportation.

The right of withdrawal does not apply to the following contracts:
Contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive. Or they are goods that are specially tailored to the personal needs of the buyer.

7. Prices, payment and terms of payment
7.1 Unless otherwise stated in the product description on the website, the prices quoted are total prices that include statutory VAT. The additional delivery and shipping costs incurred are indicated separately at the end of the order process (shopping cart) or in the product description.

7.2 All prices are quoted in CHF (Swiss francs) including VAT. Payment obligations never arise without express reference. Payment for the respective service is due and payable upon conclusion of the contract.

7.3 The following payment methods are available in our store:

Prepayment: If you select "Prepayment" by bank transfer, payment is due immediately after conclusion of the contract. If you choose to pay in advance, your order will only be triggered as soon as the corresponding payment has been received by Dabbawalas Gastronomie Gmbh. If we have not received the payment within five calendar days of receiving the order confirmation, we may cancel the order.
Credit card: By accepting these GTC, customers declare their consent to this payment process.
Google Pay: https://safety.google/intl/de_de/pay/
Apple Pay: https://www.apple.com/chde/apple-pay/
Gift voucher from Dabbawala's spice store

8. Delivery and shipping conditions
8.1 Goods will be delivered by shipping to the delivery address specified by you, unless otherwise agreed. When processing the transaction, the delivery address specified in the order processing is decisive.

8.2 Delivery takes place exclusively via Swiss Post AG. The delivery and shipping costs are displayed transparently in the shopping cart. If there are any delays in delivery, we will inform customers immediately.

8.3 We currently deliver to the following countries: Switzerland

8.4 If the transport company returns the dispatched goods to us because delivery to you (or a named third person) was not possible, you will bear the costs for the unsuccessful dispatch. This does not apply if you did not cause the circumstance that led to the impossibility of delivery yourself or you (or a third person named by you) were temporarily prevented from accepting the service offered; However, this does not apply if we have announced the delivery time to the customer well in advance. If the customer effectively exercises the right of cancellation, the return shipping costs will be subject to the provisions set out in the seller's cancellation policy.

8.5 Vouchers are sent to the customer by email.

9. Retention of ownership
The goods remain our property until full payment.

10. Transport damage
The customer is asked to complain about delivered goods with obvious transport damage to the shipping company within 48 hours and to inform us of this (info@dabbawalas.ch). If the customer does not comply with this, this will have no impact on his or her legal or contractual claims for defects.

11. Vouchers
11.1 Vouchers that can be purchased via the website can only be redeemed on this website, unless the voucher states otherwise.

11.2 Vouchers can only be redeemed before completing the ordering process. Subsequent billing is not possible.

11.3 If the value of the gift voucher is not sufficient to cover the order, you can choose one of the other payment methods we offer to pay the difference.

11.4 The balance of a gift voucher will not be paid out in cash.

11.5 The voucher is only intended for use by the person named on it. A transfer of the gift voucher to third parties is excluded. The seller is entitled, but not obliged, to check the material eligibility of the respective voucher holder.

12. Final provisions
Swiss law applies to all legal relationships with Dabbawalas Gastronomie GmbH as the operator of the website www.shop.dabbawalas.ch.

Should a provision of these General Terms and Conditions be or become invalid, the legal validity of the remaining provisions remains unaffected.

Content and price changes as well as changes to the general terms and conditions remain reserved.

Basel, November 23, 2023

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