FAQs - Frequently Asked Questions

Wie hoch sind die Versandkosten?

The shipping is safe and fast with Swiss Post. All orders are processed by us as quickly as possible and after receipt of payment to the post office. The post office delivers the packages within 2 working days. 

For shipping CHF 7.90.- will be charged. From an order value of CHF 80.- the order is free shipping.

Packaging

Whenever possible, for the sake of the environment, we use recycled material as filler for shipping packages.

You are not satisfied with your order?

We are sorry to hear that you are not satisfied with your order. Write us an email at info@dabbawalas.ch and we will definitely find a solution, because the satisfaction of our customers is our highest priority. 

As long as the product is unopened and still sealed, you are welcome to return it within 14 days of receiving it. However, you will have to bear the costs for the return shipment yourself. Once the goods have arrived intact with us, you will be refunded the amount. 

To ensure that all spices arrive back to us intact, use the original packaging for the return. 
Send your return to the following address:

Dabbawalas Gastronomie GmbH
Gilgenbergerstrasse 16
CH-4053 Basel

(For detailed information on revocation, please refer to our AGB)

What payment methods are offered?

In our store we offer you the following payment methods:

- Prepayment (you will receive the payment information at the end of the ordering process)

- Credit card

- Google Pay

- Apple Pay

How are the spice blends prepared?

Our spice blends are freshly prepared according to our own recipe. The individual spices are first mixed, then roasted and finally ground. This gives the spices a unique fresh touch.

What is the best way to store spices?

Most spices should be stored in a dry, dark place and not too warm. But a little sunlight does not immediately harm the spices. 

Using your spices regularly helps maintain their freshness. However, each spice has its own shelf life. Particularly with powders like turmeric, the storage location is crucial. After opening, we recommend consuming the spices within six months. Powders, for example, can be stored effectively in a drawer – there, they remain dry, cool, and dark. If you use your own spice jars, ensure they are tightly sealed to preserve quality.